Consumer Corner
This page provides all necessary information about our television services as mandated by the Telecom Regulatory Authority of India (TRAI) under SCHEDULE-II of the Quality of Service Regulations. Please use the sections below to find details on channels, pricing, policies, and support.
SCHEDULE-II, Provision 1: Channel & Bouquet Information
1(a) List of Free-to-Air (FTA) Channels
The following FTA channels are available on our platform as part of the Basic Service Tier.
| Channel Name | Genre | Language |
|---|---|---|
| Public Information Channel | Infotainment | English, Hindi |
| Regional News Network | News | Regional |
1(b) List of Pay Channels and Pricing
Prices shown are per month and exclusive of applicable taxes. MRP is the Maximum Retail Price set by the broadcaster. DRP is the Distributor Retail Price charged to you.
| Channel Name | Genre | MRP (₹) | DRP (₹) |
|---|---|---|---|
| Premium Movies HD | Movies | 19.00 | 19.00 |
| Global Sports 1 | Sports | 19.00 | 19.00 |
1(d) Broadcaster-Formed Pay Channel Bouquets
Entertainment HD Pack
MRP: ₹49.00 | Distributor Retail Price: ₹49.00
Channels Included: Premium Movies HD, Entertainment Central HD, Lifestyle Living HD, World Music HD
1(e) Distributor-Formed Pay Channel Bouquets
Value Combo Pack
Distributor Retail Price: ₹65.00
Channels Included: Premium Movies HD, Global Sports 1, Kids Fun Zone, National Geographic, History Channel
1(f) Lock-in Period Details
As per regulations, there is no lock-in period for any a-la-carte channel or bouquet. Subscribers are free to add or remove services at any time. Changes will be reflected in the next billing cycle.
SCHEDULE-II, Provision 2: Network Capacity Fee (NCF)
The Network Capacity Fee (NCF) is a monthly charge for the capacity to view channels on our network. It is calculated based on the number of channels subscribed to. Prices are exclusive of applicable taxes.
| NCF based on number of channels / region / class | NCF per Month (₹) |
|---|---|
| NCF for the first 200 SD channels | ₹130.00 |
| NCF for every additional 25 SD channels (or part thereof) above 200 | ₹50.00 |
SCHEDULE-II, Provision 3: Subscription Process
You can subscribe to channels on an a-la-carte basis or as part of a bouquet through any of the following methods:
- Website: Log in to your account on our website and navigate to the 'Manage Pack' or 'Modify Subscription' section.
- Mobile App: Use our dedicated mobile app available on iOS and Android to manage your subscription on the go.
- Customer Care Centre: Call our customer care number to speak with a representative who can modify your subscription pack as per your request.
SCHEDULE-II, Provision 4: CPE Schemes
4(a) Outright Purchase Scheme
Price: ₹1,800 (HD Set-Top Box)
Guarantee/Warranty Term: 1-year comprehensive warranty.
Maintenance Provisions: Post-warranty, an Annual Maintenance Contract (AMC) is available for ₹350 per year.
4(b) Rental Scheme
Rental Amount: ₹150 per month (HD Set-Top Box)
Security Deposit: ₹1,000 (Refundable)
Other Terms & Conditions: The CPE remains the property of the distributor. Installation charges of ₹350 apply.
4(c) Other Schemes (Bundled Offers)
New Connection Bonanza Offer
Details of the scheme: Get a new HD connection with a bundled pack for 6 months.
Price of CPE: Included in the total price.
Price of channels and bouquets included: 6-month subscription to the "Value Combo Pack".
Network capacity fee bundled: 6-month NCF (up to 200 channels) included.
Total Price: ₹2,500 (One-time)
SCHEDULE-II, Provisions 5-8: Service Procedures & Redressal
Provision 5: Procedure for a New Service Connection and Timelines
Request a new connection via our website or customer care. Subject to technical feasibility, the connection will be installed and activated within 7 working days of a complete CAF submission.
Provision 6: Temporary Discontinuation of Services
You may request a temporary suspension of services for a minimum of one month. A nominal restoration fee of ₹25 will be charged upon service reactivation. No reactivation fee is applicable.
Provision 7: Relocation of Connection and Applicable Charges
To relocate your connection, please raise a request at least 15 days in advance. Relocation is subject to service availability at the new address. A one-time relocation charge of ₹500 will apply.
Provision 8: Complaint Redressal Process
8(a) Through Customer Care Centre
For any issue, please contact our Customer Care Centre first. A unique docket number will be generated for your complaint.
8(b) Through Nodal Officer
If your complaint is not resolved to your satisfaction, you can escalate it to the Nodal Officer. Contact details are available under Provision 11.
8(c) Through Web-based Management System
You can log and track complaints through your online account portal on our website.
SCHEDULE-II, Provisions 9-13: Documents & Contact Info
Provision 9: Consumer Agreement Form (CAF) & Provision 10: Manual of Practice
Download your legal and informational documents here.
Download CAF Download Manual of PracticeProvision 11: Customer Care Number & Contact Details
Customer Care Number: 1800-XXX-XXXX
Email: support@serviceprovider.com
Nodal Officer Contact: [Nodal Officer Phone], [Nodal Officer Email]
Provision 12: Availability of Customer Care Programming Service
Tune to Logical Channel Number (LCN) 999 on your set-top box for video assistance, offers, and information.
Provision 13: Any Other Information Relevant for Consumers
For complete details on consumer rights and regulations, you can visit the official TRAI website at trai.gov.in.